Refund policy

Refund Policy – Pawpett

At Pawpett, your satisfaction is our top priority. If you purchased a product from our online store and need to request a refund, exchange, or return, please follow the guidelines below.

1. Dissatisfaction with the Product
You may request a return due to dissatisfaction within 7 (seven) days of receiving your order.

2. Defective Product
If the product has a manufacturing defect, you may request an exchange or refund within 30 (thirty) days of receipt. For issues such as broken glass, visible scratches, or missing parts, please contact us within 24 hours of delivery and send clear photos of the received package. After this period, damages will be considered a result of misuse.

The first step for any return or exchange is to contact our Customer Support Team, which will provide detailed instructions for the process.

Conditions for Return Due to Dissatisfaction

• The product must not show signs of use.
• If the product includes adjustable parts (e.g., watches with removable links), it must not have been altered.
• The product must be sent back in its original packaging, including the shipping box with the intact label.

Failure to comply with these conditions will void eligibility for a refund or exchange.

Once we receive the returned package, an inspection will be conducted to confirm that all requirements have been met. If approved, the customer may choose between:

• Exchanging the item for another available product in stock; or
• Receiving a refund for the product value.

Note: Shipping fees are non-refundable if the correct item was received in perfect condition.

Warranty
All Pawpett products include a 30-day warranty starting from the delivery date.

To activate the warranty, the customer must send a short video (up to 1 minute) clearly showing the issue. The video must also display the product packaging with the shipping label visible.

If photos are sent instead, the defect must be clearly visible, and the packaging should be included in the image.

Please note: Pawpett does not provide technical repair services or have authorized service centers. Our team will always assist you in finding the best possible solution under our refund policy.

Cases Not Covered by the Warranty
The warranty does not cover aesthetic damage occurring after delivery, such as broken or cracked screens. It also does not cover:

• Damage caused by liquids (e.g., submersion in water, spills);
• Defects resulting from attempted repairs or modifications by the customer or third parties;
• Misuse of accessories;
• Damage from normal wear and tear (e.g., screen scratches, oxidation);
• Natural reduction of battery life;
• Customer-conducted tests such as impact or water-resistance trials.

Pawpett Team